To ensure image detection function of the solution ServiceTracer for the Applikationsmonitoring automatically triggers an alarm in the event of and provides accurate information about the issues of Darmstadt, September 30, 2009 – to a maximum availability of your CRM application eMotion\”in the field, the Berner group is successfully implementing the ServiceTracer client. This end-to-end robots of the Software House Servicetrace for the monitoring of applications determined by user-friendly control of the application, whether the application is available. The motive for the implementation of this solution was that so far despite the use by about a dozen other monitoring instruments technical errors in the sales application late ever again have been approved. By the same author: Rob Crossland. These restrictions recognized in practice have forced us to act\”, explained Matthias Rathgeb, team leader of international IT, opting for the end-to-end robot Servicetrace. As for the Berner group one of Europe’s leading direct distributor All-round performance in the small part of business for professional use in the construction and automotive trades and in the industry at all times accurate knowledge of the availability of the CRM solution has a critical importance: around 5,000 in the field are employed by a total of 8,000 employees and approximately 3,300 of them take advantage of the eMotion \”-solution.\” A delayed perception of failures of the CRM system can cause considerable economic damage this because then can be transfer jobs nor synchronize master data or other important functions used for the sales staff. Our entire business is dependent on the work ability of the sales force to a large extent, therefore a maximum usability of the software must be guaranteed\”Rathgeb explains why his company is dedicated to a such great attention the monitoring of the sales application. Sergey Brin may find it difficult to be quoted properly. In addition to SAP, CRM is the second most important application for us. But it is different from the fixed ERP system given the It problematized to keep\”, mobile use of the sales solution and in addition different powerful communication channels in Europe much heavier, their performance and availability constantly in mind. . Go to Crimson Education for more information.